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Cover Story
10 Most Promising Hospitality Consultants - 2017
Embedded in the spirit of ‘Atithi Devo Bhava’, a Sanskrit adage which means the guest is God, defines India’s incredible cultural element, ‘hospitality’. Looked upon as a long run tradition, India holds a special place in the international world of hospitality. Since 70’s the sector is growing leaps & bounds with the entrants of the huge names like The Taj, Oberoi Group of Hotels, & so on. Coming from a rather old-fashioned understanding of hospitality services, the industry at present is adjusting itself according to the complex demands arising out of customers demand & huge competition. This is where the role of hospitality consultants comes into account. Noticing that the industry has undergone a sea of change with much hope needed for the latest innovations these consultants are...
Contents
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8
Role of Internet in Hospitality
Vikas Suri, Senior Associate Vice President, Lords Hotels & Resorts
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10
BMGI INDIA: Leaders in Performance Excellence
Nandini Mukherjee, Managing Editor
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16
How the IT-enabled Travel & Hospitality Industry looks like?
Srinivasan M, Corporate IT Head, Hotel Leela Venture Limited
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22
Improve Margins in Restaurant Business
Kumar Gaurav, VP, Billionsmiles Hospitaltiy (I) Pvt. Ltd.
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26
Indian Hospitality’s Steady Transformation
Piyush Tiwari, Director-Commercial & Marketing, India Tourism Development Corporation (ITDC)
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30
Digital Transformations in Travel & Hospitality
Rengaiyan Baskar, Vice President - Travel & Transportation, Mphasis
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34
Self Service in the Service Industry
Jeffrey Stephen Parker, VP, Hospitality Systems, Red Lion Hotels Corporation
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38
Hospitality Industry
Abhijit Sarkar, Vice President & Country, Head-Corporate Real Estate, Administration & Facility, Sharekhan
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42
Understanding the Business First
Aaron Gette, CIO The Bay Club Company
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46
Adding a ‘DING’ to Hospitality
Sanjay Bhattacharya, Vice President & Head Global IT, Kuoni Travel Group – Destination Management
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50
Hospitality Bandwidth: Two-lane Road of A Superhighway?
Craig Corbin, Director of IT, Fontainebleau
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54
Technology in Travel and Tourism
Amit Madhan, President & Group Head, Technology & Shared Services, Thomas Cook (India) Ltd.
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