In terms of investment in technology in US, Indian IT industry is predicted to see an upturn in the upcoming year. NASSCOM also is standing by their previous assessment regarding 7 to 8 per cent export growth for the Indian IT industry as a whole....

Our exciting and lifelong study of Indian consumers began about forty years ago, when we began our careers as freshly minted MBAs from IIM Calcutta in a market research agency in Mumbai. Back then, India was economically anaemic, inward-looking,...

Hospitality bandwidth is usually a delicate balance of resource conservation and business needs, with the guest experience always pulling between the two. The answer is quite simple: we need more bandwidth.   The challenge, of course, is...

Excellent customer service is vitally important in all businesses. The customer is important because without the customer most businesses would not exist. Potential customers often have many choices for places and services in/on which to spend...

Shopping at my local Kroger this weekend, I could not help but notice that three more cashier lanes have been removed to put in nine self-checkout lanes, now there are more self-checkout then manned lanes. WalMart is trying out a self-scan option,...

Given the tourism and hospitality sector’s immense potential in generating jobs and revenues, the Centre has been undertaking many initiatives to boost the industry. For millennia, travellers from far-flung nations have been visiting India,...

The “word of mouth” generation has now been transformed into Instagram photos, Facebook posts and live tweets. Owing to technology and social media, there has been a multi-dimensional shift in the way people travel today, right from...

Digital Transformation has improved the Travel industry by enabling them a phenomenal user experience, greater operational efficiency to support the customers. The cycle of the traveler is now completely supported by the digital initiatives of the...

Today business is evolving, every minute and every second. Food and restaurant business is on tide of improvement in an un-organized business field. Consumer demand and consumer perception has been un-predictable and it’s changing the style...

Role of CIOs The role of Chief Information Officer (CIO) was formed in the early 1980s, now almost 40 years in the making the responsibilities of the CIO have profoundly transformed. The original CIO operated as senior executive in the...