| | DECEMBER 20168Consultants ReviewWith over 17 years in the industry as an IT strategist, Sanjoy is specialized in managing IT across multi-nations and multi-cultural business centres. His expertise lies in IT Infrastructure, Networking, Application Development and Implementations of ERP.History of hospitality in Indian cultureAn affable smile, considerate gesture and radiating happiness upon receiving guests are just the silhouette of an Indian host. Besides the traditional importance, Hospitality has dissociated into a wide range of businesses that are dedicated to the service of people and are significantly contributing to the economic growth. Furthermore, the tourism industry is an amalgamation of five sectors namely: · Accommodation (Hotels, Motels and Home-stays) where the stays may include catering, social activities, entertainment and meeting.· Food and Beverage Services (Restaurant and Cafes),· Recreation & entertainment (Theatres, Cinemas, Amusement Parks and Museums),· Transportation (Pick-up, Drop-off and Rental) and· Travel services (Travel agents, Destination Management Companies, Event Managers).As we transitioned from one era to another, this traditional hospitality reflecting in the travel and tourism industry has improved and revolutionised with technology. It will not be wrong to state that the hospitality industry is broadly classified within the service industry inclusive of lodging, catering, transportation and entertainment, elements that are an explicit component of the hotel industry.How it has evolved over the years in Indian marketOver the past years, there have been a number of new developments in specifically the hotel industry which are making the entire experience more efficient, entertaining and exuberating. Some of the progressions include:1. Online Booking (Websites, Social Media, Blogs, Marketing, Networking)Mobile phone check-in in hotel means guests can skip the front desk and go straight to their rooms, where they can swipe their phones to unlock the door. Travellers are able to book restaurants anywhere By Sanjoy Bhattacharya, Vice President & Head Global IT, Kuoni Travel Group - Destination ManagementADDING A `DING' TO HOSPITALITYIN MY OPINION
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