Offering the best user experience and creating strong customer relationships are an essential part of running a successful modern-day business. With the number of companies mushrooming in the industry increasing on a day to day basis, building a...

S&P Global Ratings has announced that it was expecting India's economy to shrink by 9% in the fiscal year ending March 31, 2021, larger than its previous estimate of a 5% contraction, as the country reels under the impact of the COVID-19...

Indian billionaire Mukesh Ambani’s Reliance Industries Ltd. is planning to sell a roughly 20 billion US dollars stake in its retail business to Amazon.com Inc, according to a person with knowledge of the matter. Amazon has held discussions...

Merck, a leading science and technology company, today announced a € 59 million expansion of its HPAPI and ADC manufacturing capabilities and capacity at its facility near Madison, Wisconsin, USA. This investment will allow large-scale...

With the introduction of modern technologies, the business ecosystem is evolving rapidly. One such trend is Artificial Intelligence (AI) which has the potential to revolutionize the corporate sector by granting a competitive advantage to the...

Mindtree, a leading digital transformation and technology services company, and consulting and research firm Everest Group collaborated with leading CXOs from multiple industries through a series of roundtables—'Possibilities Forums'...

CGI released a new white paper, 'Charting the path forward with resilience and adaptability' that identifies the key organizational capabilities public and private sector executives need to help navigate significant economic, market and...

The Reserve Bank of India has released guidelines for the banks to follow during the restructuring of the covid19 loan exposures across 26 sectors. Restructuring benefits can be availed by those whose account was standard as on March 1, 2020 and...

Running a successful business is in itself a daunting task for many in this highly competitive market environment. So, what would be the case, if the situations are far from ideal and you are given the responsibility to manage a business during...

Customer service and support leaders must scrutinize all technology investments for their ability to deliver on customer experience (CX) goals, according to Gartner, Inc. Gartner identified 33 must-watch technologies on the Hype Cycle for...