| |JANUARY 20208Consultants Reviewhere has been a massive transition in HR in last few decades where we have seen HR shifting from transactional HR to strategic HR. According to me, technology has helped HR in taking that leap forward. It has further embraced, enabled & enhanced human interaction and engagement. Technology has not replaced human touch but it has created the space that allowed HR to move away from systems and sheets and invest in employees and bigger organizational goals.It is very important to know potentials and limitations of both human touch and technology and find the right and required mix. They need to co-exist and complement each other to accomplish defined strategic vision.Employees still strive for human interaction. After all, we are social creatures. Workforce management needs attributes like empathy, customization, understanding, adaptation, flexibility, creative problem solving, and abil-ity to build trust and for now humans can exhibit these attributes & qualities NOT MACHINES.· If we ever call a call center, we may most likely get our question transferred to a human operator because the machine may not understand all our questions.· Even autopilot disengages itself in the event of ex-treme turbulence and the pilot will be alerted to take over control of the plane.AI can do ALMOST everything a human can do, not EVERYTHING!And when smartest of AI machines can't manage without humans, how can humans manage without that connect and touch!Having said that, there are many areas where ma-chines perform much better than humans. These areas range from processing vast quantities of data with speed & accuracy, managing, automating, and streamlining the entire process chain of basic HR activities such as pay-roll, leave and attendance management. Dehumanization of HR to an extent is not negative but required. The shift towards a more automated workforce is inevitable. Effec-tive technology and its wise use can increase efficiency, manage mundane and routine tasks and enable talented and skilled HR employees to focus on strategic business needs such as retention, training, change management & succession planning. Machine should be used as a HR process re-engineering tool.PRESERVING THE HUMAN ASPECT OF HR!By Dr. Ankita Singh, Vice President & Global Head ­ HR, CIGNEX DatamaticsWith client-focused approach, CIGNEX Datamatics has delivered over 500+ enterprise solutions that help clients address business goals, increase business velocity, lower the cost of doing business, reduce TCO and gain competitive advantage. Its clients include 50 of Fortune 1000 and 100+ companies with over billion dollar in revenues.Dr. Ankita Singh, Vice President & Global Head ­ HRIN MY OPINIONT
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