| |JANUARY 20209Consultants ReviewTechnology has not replaced human touch but it has created the space that allowed HR to move away from systems and sheets and invest in employees and bigger organizational goalsA: AcceptAccept that change is needed and technology will bring improvements in speed, service and quality.D: DiscoverDiscover the pain areas and need to define and make logical shift. Gather data and explore all possibilities.A: AnalyzeAnalyze the possibilities, aptness, method and gaps to be able to find best combination of man and machine.P: PlanPlan well. Be clear and focused on why, what, when and how! T: TaskTask to closure! Communicate, implement and measure. AND keep reassessing, redefining and redesigning!Algorithms will continue to beat human judgment and make much better assessments in various contexts. Coach your team members to do what humans can do best and use technology as a tool to accomplish goals. Capitalize on the strengths of machines to enhance your relationship with your employees. Replace major part of your trans-actional role with AI and make HR a STRATEGIC PART-NER. Man-Machine collaboration has already improved a lot in HR. How to find that right balance between human touch and technology?· Most important of all, accept and be ready for continu-ous need to change, adopt and adapt.· Identify what all can and should be automated so team can focus more on engagement & development.· Identify need for change on the basis of Organization's needs and VISION, not just HR department's needs.· HR alone should not plan but a synergy among business team and HR is important to identify how and where au-tomation can help the organization be more productive and competitive.· When blending between human and technology, plan where to draw the line for each of them. Use technology for all that it can handle (repetitive, technical and meth-odological) best and humans for all they can perform (creative, emotional & flexible) best.· Have programs that talks about personalizing employee life cycle designed by individuals & HR. Such initiatives will help in maintaining a fair balance between technol-ogy and human touch.· Employees want that human-to-human connection. Technology will always have its limits, and that's where the human touch has to take over. Have forums and events MEET, TALK & CELEBRATE together.Human capital will continue to be the most critical asset and its effective management will be crucial to driving sustained competitive advantage. For companies like ours, human touch will be a core part of HR.Technology coupled with a personal human touch is a double win. If we rely solely on technology, we will miss out on chances to build and maintain meaningful con-nects and engagements. However, without technology, it would be difficult to scale and optimize these connects at a required pace--there's a reason we have to have a balance! HR particularly has to evolve to take advantage of the opportunities available from the new technologi-cal developments to provide high value-adding levels of service. Technology and humans must work together; it can't be `Human Touch Vs Technology' but `Human Touch and Technology'. ADAPT is the KEY to FOCUS, ADJUST, FIT & EVOLVE!
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